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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Legislative requirementsmay relate to: | applicable commonwealth, state and territory legislation which affects work such as: workplace safety environmental issues equal employment opportunity industrial relations anti-discrimination and diversity Australian building codes and regulations Australian Communications Authority cabling standards Australian standards and quality assurance requirements award and enterprise agreements evidence collection freedom of information licensing arrangements and certification requirements privacy requirements relevant industry codes of practice telecommunications trade practices. |
Organisational requirements may relate to: | access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities Occupational Health and Safety (OHS) policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel storage and disposal of information. |
Assignment instructionsmay include: | access to site, security clearance and specific site requirements budget constraints equipment requirements: business equipment communication equipment reporting and documentation requirements specific client requirements timeframes work schedules and completion dates work tasks and procedures. |
Relevant personsmay include: | clients colleagues engineers and technicians equipment and systems manufacturers security consultants security personnel site managers or project managers supervisor. |
Scopemay relate to: | conformance with insurance requirements legislative, regulatory or industry requirements protection of persons, property or assets. |
Clientmay be: | building supervisor government authorities manager project manager property agent property owner tenant. |
Interpersonal techniques may involve: | active listening being non-judgemental being respectful and non-discriminatory constructive feedback control of tone of voice and body language culturally aware and sensitive use of language and concepts demonstrating flexibility and willingness to negotiate effective verbal and non-verbal communication maintaining professionalism providing sufficient time for questions and responses reflection and summarising two-way interaction use of plain English use of positive, confident and cooperative language. |
Social and cultural differencesmay relate to: | dress and personal presentation food language religion social conventions traditional practices values and beliefs. |
Site access and specific site requirementsmay relate to: | access and egress points access codes, keys or passes building codes and regulations heritage requirements noise control obtaining security clearance OHS requirements time of access to site union requirements. |
Relevant informationmay include: | areas requiring a higher level of security business and operational plans core business activities and functions current and proposed operating environments, assets and systems current management strategies existing security systems and equipment insurance policies security incident history. |
Site assessmentmay involve identifying: | access and egress patterns existing security equipment and systems floor plan site restrictions and regulations type and condition of building structures. |
Assessmentdocumentationmay include: | checklists client briefs existing security equipment and systems floor plans recommendations specifications written and electronic reports. |
Security risks factorsmay relate to: | adequacy of street lighting break-in burglary client habits eg doors left unlocked deliberate or accidental damage entry points screened from public view external doors without deadlocks or with hinges opening outward neighbourhood crime rating pilferage proximity of other buildings sabotage theft threats of loss, harm or damage to persons or property traffic flow trespass unauthorised access unsecured windows and doors vandalism. |
Business equipment and technology may include: | calculators facsimile machines internet personal schedulers photocopiers printers standard commercial computer software and hardware telephones. |